Technical support training is broad, and provides students with the business, communication, and critical thinking skills needed to provide quality technical support and computing solutions. Courses in computer hardware and software, database applications, troubleshooting, computer diagnostics, network communications, service skills, help desk concepts, website design, and IT project management will be required. Most programs require students to complete traditional classroom courses as well as hands-on learning lab courses to provide practical training prior to graduation. Courses in operating systems and web development, computer programming languages are also required for those pursuing four-year technical support degrees. Some programs are available at the two-year degree level, and prepare students to enter the workforce quickly, though students with four-year degrees may find more employment opportunities and can increase earning potential. Because some technical support specialists create their own businesses, courses in economics, marketing, and statistics may also be required to develop necessary business skills in addition to developing technical expertise.
Graduates with two-year technical support degrees are eligible for entry-level positions as network technicians, help desk analysts, and technical support technicians. Four-year degree graduates are eligible for careers as systems analysts, software developers, web programmers, and network administrators. According to the Bureau of Labor Statistics, jobs for computer support technicians are expected to grow 18% through 2020, and jobs for administrators are expected to grow at an even higher rate during the same time period.