In addition to completing general education requirements, desktop support training will involve completing courses in computer operating systems, network fundamentals, systems security, web programming, data communications, hardware technical support, remote desktop support, help desk infrastructure, and computer repair and maintenance. Most programs also require intensive learning labs combined with undergraduate internships to provide practical work experience. These courses are designed to develop critical thinking and troubleshooting skills as well as communication skills to ensure graduates can effectively communicate solutions for user issues. For those majoring in computer science or information technology, further coursework may be required to complete requirements for desktop support specialization. Many programs also provide training for certification exams. Desktop support certification is voluntary, but is recommended for those hoping to become desktop support specialists and can lead to career and salary advancements.
Upon graduation, individuals with desktop support degrees are eligible for a variety of jobs, including computer support specialists, PC technicians, desktop or network support specialists, and IT support technicians. Choosing an accredited university ensures that the training received meets certain quality standards. Most employers prefer graduates from accredited degree programs, as well as graduates with certifications. According to the Bureau of Labor Statistics, careers within the desktop support industry are expected to rise 18% from 2010 to 2020, which is above the average for all occupations. Job opportunities are available in the IT, business, finance, education, and telecommunications industries.